With the new user interface popping up on all trials now, one question came in a training session. There’s some UI tweaks that buried a feature down a bit.

If you remember, on the classical interface, on an open Order, we could go into the products grid, click on the little “+” sign, and select from the drop-down the option for Write-in Products.

With the new UI in place, in the Products grid, you are presented with one option called Add New Order Line.

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Now comes the fun part. If your Field Service solution is in place, it’s got it’s own Order Line form. Same with PSA. So, what you should be looking for is the correct form to display. It’s the Order Line: Information.

Here, on the General tab, your first option is Select Product. This is a two-option toggle, with the default selection on Existing. Flip that over to Write In.

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So now your Write In option is buried down a little.

I’m assuming stats show that Write-in Products are not that popular? Do you feel the same? Respond below if this change affects your business scenarios.

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This one is just a quick tip.

We’re all used to the classical interface, as we’ve been configuring and testing in it since the beginning. Which is why some small things could make us pause for a moment to think.

Working with Apps now is the new trick, and takes a bit of mind-bending sometimes. It’s like teaching an old dog new tricks. Read the rest of this entry »

As I’ve mentioned in THIS earlier article, Microsoft Forms is now in public preview. And, I’ve also mentioned you can integrate it with your Dynamics 365 instance. But how, you might ask!

There is no direct “configuration” on the form itself to map to a Dynamics entity, since it’s not a data driven form. Yes, you’re probably thinking PowerApps right about now. Read the rest of this entry »

Another one on the best practice / bad practice topic. Working with custom security roles this time.

We have an option to start configuring a new Security Roles from an existing role. You might be tempted to do that, thinking it’ll save you time and minimize the potential for missing something. But, there’s a problem with that approach. In order to create a new role, you should be spending pretty much the same amount of time to create one from scratch versus a Save Create New (Yes, that’s what it’s called, would have been better named Save As for consistency). Read the rest of this entry »

An observation more than anything, but I’m seeing this happening every now and then, and it’s worth putting it out there.

With great power comes great responsibility.

The platform allows us to create new forms by simply opening an existing form and selecting Save As. We tend to use that, as it’s easy to start from an existing form, and make small changes when creating new forms. But, as easy as that is, it has the potential to create a big problem.

Read the rest of this entry »

Taxonomies have been around for a very long time. In biology, even before technology evolved, taxonomies were defined to group and structure various organisms based on shared characteristics.

Evolving with technology

With the evolution of technology, the approach has been borrowed, and is now used in structuring data and various materials.

Read the rest of this entry »

It has been a while since one of these came out. The last one that stands out in my mind was applicable to Dynamics CRM 2011, even thought there might have been a few since.

I’m referring to the Solution Lifecycle Management: Dynamics 365 for Customer Engagement apps. You can get your copy from HERE. And you really SHOULD!

With the changes introduced to the solution concepts, this is one of the best written whitepaper explaining the details of solution layering, and managing development environments (even if you’re just doing customizations and configurations).

This document is giving the reader a good understanding of challenges and recommendations around solution management and deployment, and covers the latest updates done to solution layering, patching, merging configurations, etc. It’s talking about how things used to be done, some of the reasons why, as well as how they can be done going forward.

Spoiler alert – for those still leaning towards using unmanaged solutions all the way through, this is clearly taking the managed solution approach.

Besides solution layering and overall management, a really good part of this whitepaper is the environment management requirements for parallel deployments and patching, showing some of the complexities around it. In addition, it’s covering some of the tools for automation in build, test and deployment-wise.

As I said, really good whitepaper worth reading and keeping it close at hand.

Put your reading glasses on and set aside some time for this!

Case Study: you have a company site hosted on a CMS (let’s assume WordPress for the purpose of this). You want to capture inquiries from the public, and create Leads in your Dynamics 365 for Sales.

Technologies: WordPress site (you must be able to create plugins) or any other public site, Logic Apps, Dynamics 365 for Sales.

On your WordPress site you have a plugin that collects the Lead details and pushes then to a HTTP end-point. This is a JSON with a payload containing the Lead details. I’ll let the WordPress gurus figure this one out, but if you run a search for WordPress form to JSON plugin you will find several results of already existing plugins.

On your Azure Portal, find Logic Apps and create a new app. Once your app is created (it only takes a few moments), go into designer and create a blank Logic App. Search for HTTP and find HTTP Request.

LogicAppsHTTPRequest

Read the rest of this entry »

Nowadays the toolbox is getting big and heavy. We have some level of overlap between some of the various platforms joined under the Dynamics 365 name, we leverage various features of Office 365, we integrate with other products like SharePoint and OneDrive. And this is just scratching the surface. I mean, really, look at the “new fave kid on the block”, the Power Platform.

And here’s another one for the non-developer: Microsoft Forms Pro. It’s now in public preview.

002-01-MicrosoftFormsPro

Read the rest of this entry »

My new video course, Configuring and Extending Dynamics 365 Customer Engagement is ready for launch.

Again, I want to take this opportunity to thank Packt Publishing for pushing this project over the edge, and helping me get it out there to all users.

I also want to thank the community for driving me to provide these materials. It’s a great time to be involved. Don’t be shy, reach out!

You can find links on the main sidebar of my blog site to all other materials I’ve published so far.

Don’t forget to take advantage of all the promotions available for various learning materials. Every day you learn something new is a good day!

Enjoy!

Ok, we all know by now, with Dynamics 365 CE we have portal capabilities. It’s a configurable portal driven by the config and data in your CRM. But that’s where I’ll stop. The CRM Portal architecture is very much coupled to your CRM, and it doesn’t qualify for our Decoupled Architecture topic.

Instead, in this post I want to focus on the large majority of enterprises. They already have a portal, most likely a CMS driving their current site, Read the rest of this entry »

As we’ve seen in the previous article, Decoupled Architecture is a model that allows various layers of a platform to execute independently, but interface together.

In this article I want to focus a little deeper, and tackle the Decoupled Architecture model when it comes to integrations.

Imagine this typical scenario:

Read the rest of this entry »

Microsoft Business Solutions MVP

Check out my course [Video]

Configuring and Extending Dynamics 365 Customer Engagement

Configuring and Extending Dynamics 365 Customer Engagement

Check out my course [Video]

Getting Started with Dynamics 365 Customer Engagement

Reviewed Book

Implementing Microsoft Dynamics 365 for Finance and Operations

Implementing Microsoft Dynamics 365 for Finance and Operations

Reviewed Book

Microsoft Dynamics 365 Extensions Cookbook

Microsoft Dynamics 365 Extensions Cookbook

Check out my Book

Microsoft Dynamics CRM 2016 Customization - Second Edition

Microsoft Dynamics CRM 2016 Customization - Second Edition

Check out my Book

Microsoft Dynamics CRM Customization Essentials

Microsoft Dynamics CRM Customization Essentials

Check out my Book

Microsoft Dynamics CRM 2011 Scripting Cookbook

Microsoft Dynamics CRM 2011 Scripting Cookbook

Reviewed Book

Microsoft Dynamics CRM 2011: Dashboards Cookbook

Microsoft Dynamics CRM 2011: Dashboards Cookbook

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