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With the obvious impact that Power BI brings to data analysis and visualization, Dynamics 365 Customer Engagement stands to benefit from a few pre-packaged features available.

Not only we can bring CRM information onto Power BI, but we can also easily present Power BI elements inside Dynamics 365. So, it’s a win-win situation.

To make things easier for us all, the great guys at Power BI sat down and created two specific Content Packs for Dynamics 365 for Customer Engagement. They are the Sales Analytics for Dynamics 365 and the Customer Service Analytics for Dynamics 365.

Sweet, this these content packs in place, a Dynamics power user can start creating their own personal dashboards in CRM and share them with the team. This is where the beauty is, as you don’t need a developer or administrator involved once the content packs are made available.

Of course, you will want to leverage the support of your Power BI specialist to configure and extend the content packs to better fit your business, but once that’s done, Bob’s your Uncle. Read the rest of this entry »

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I’ve just done recently an install on-premise where I’ve encountered a number of issues. One of them is the following error message:

Action.Microsoft.Crm.Setup.Common.InstallWindowsSearchAction failed.

The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. (Exception from HRESULT: 0x80070422)

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The message is pretty explicit, in that a service is not started. Turns out, after a little investigation, that for some reason the SQL Server Service as well as the SQL Server Agent Service are off. This could be the result of a failed SQL update I just got previously, or some other issue. Simply setting these services to Automatic and starting them allows the installation to proceed further with no issue.

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No, you do not have to restart the installation, just make sure the services are running properly.

Smooth sailing afterward.

Enjoy!

Microsoft Business Solutions MVP

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Getting Started with Dynamics 365 Customer Engagement

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Implementing Microsoft Dynamics 365 for Finance and Operations

Implementing Microsoft Dynamics 365 for Finance and Operations

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Microsoft Dynamics 365 Extensions Cookbook

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Microsoft Dynamics CRM 2016 Customization - Second Edition

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Microsoft Dynamics CRM Customization Essentials

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Microsoft Dynamics CRM 2011 Scripting Cookbook

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Microsoft Dynamics CRM 2011: Dashboards Cookbook

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