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With all the focus on the Dynamics 365 Customer Engagement naming, the split into Dynamics 365 for Sales and Dynamics 365 for Customer Service, with or without Marketing, and all the licensing implications and additional functional packages, this is a question that came out of the blue and caught me a little off-guard. While I’m still working on a few on-premise instances, all the licensing discussions lately have been around the online model. As such, maybe I haven’t paid enough attention to versioning for on premise, my bad.

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After a successful install of Activity Feeds in an On-Premise, everything seemed to work fine. Except, browsing to the Workplace > What’s New keeps throwing the following error:

activityfeed_error

After a little bit of digging around, I’ve realized that it expects you to access the CRM instance by the properly configured URL. Hopping across from one network to another I was just using the IP address of the CRM server because I was too lazy to modify the network settings or the host file.

Quickly adding a line in the host file, mapping the IP with the proper target destination made this go away.

Lesson learned: don’t cut corners, the solution might not know how to handle your shortcuts!

Enjoy!

The following table gives details on the update rollups available to date for CRM 2011, as well as version numbers. This previous post only links to the rollups up to version 5, so this is meant as an update to that, as well as a reference back to build numbers of each rollup.

 

Version Build #
RTM 5.0.9688.583
Update Rollup 1 5.0.9688.1045
Update Rollup 2 5.0.9688.1155
Update Rollup 3 5.0.9688.1244
Update Rollup 4 5.0.9688.1450
Update Rollup 5 5.0.9688.1533
Update Rollup 6 * 5.0.9690.1992
Update Rollup 7 5.0.9690.2165
Update Rollup 8 5.0.9690.2243

 

Note that rollups after UR6 require UR6 to be installed prior.

To determine the current build # of the instances, open the Deployment Manager and look at the organization version. Also, the update column will tell you if there updates available, if automatic updates is enabled on the server (in production scenarios it’s probably not, so don’t count on this value).

Enjoy!

Issue: no tracing logs or logs at the wrong/default location.

I was looking at some point for the tracing logs, and I could not find anything on the system. First off, the default location for tracing logs is at

C:\crmdrop\logs

but hey, that folder does not exist.

You can use PowerShell to enable tracing, as described in the following MSDN KB article:

How to enable tracing in Microsoft Dynamics CRM

basically, I’ll save you the read, it boils down to the following commands:

Add-PSSnapin Microsoft.Crm.PowerShell

Get-CrmSetting TraceSettings

This will give you the status. If the results shows Enabled:False go ahead and execute:

$setting = Get-CrmSetting TraceSettings

$setting.Enabled=”True”

Set-CrmSetting $setting

Get-CrmSetting TraceSettings

The result should show now Enabled:True

But now, why use the default directory? You might want to shoot the logs on a different drive. And also, make sure the path exists, as just enabling tracing will not actually create the path for you. Where is this path defined, anyway?

You have to fire up regedit (with the proper disclaimer that any changes you make here could potentially render your server unusable, and you might have to reinstall windows, etc…).

The setting is in:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM]

you will find there “TraceDirectory” defined with the default value. If you decide to change that, make sure that the path exists, and that the Workflow service account has permissions to this location.

Oh, and by the way, turn off tracing when not needed, as it has an impact on performance.

Enjoy!

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