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With a bit of delay, my latest of a series of 3 video courses is finally out. Click the image below to go to PACKT’s site where it’s available now.

v07150_low

The other courses in this series include:

Getting Started with Dynamics 365 Customer Engagement [Video]

and

Configuring and Extending Dynamics 365 Customer Engagement [Video]

You can find the other publications on my PACKT Profile page at:

https://www.packtpub.com/authors/nicolae-tarla

Enjoy!

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This one is just a quick tip.

We’re all used to the classical interface, as we’ve been configuring and testing in it since the beginning. Which is why some small things could make us pause for a moment to think.

Working with Apps now is the new trick, and takes a bit of mind-bending sometimes. It’s like teaching an old dog new tricks. Read the rest of this entry »

As I’ve mentioned in THIS earlier article, Microsoft Forms is now in public preview. And, I’ve also mentioned you can integrate it with your Dynamics 365 instance. But how, you might ask!

There is no direct “configuration” on the form itself to map to a Dynamics entity, since it’s not a data driven form. Yes, you’re probably thinking PowerApps right about now. Read the rest of this entry »

Another one on the best practice / bad practice topic. Working with custom security roles this time.

We have an option to start configuring a new Security Roles from an existing role. You might be tempted to do that, thinking it’ll save you time and minimize the potential for missing something. But, there’s a problem with that approach. In order to create a new role, you should be spending pretty much the same amount of time to create one from scratch versus a Save Create New (Yes, that’s what it’s called, would have been better named Save As for consistency). Read the rest of this entry »

An observation more than anything, but I’m seeing this happening every now and then, and it’s worth putting it out there.

With great power comes great responsibility.

The platform allows us to create new forms by simply opening an existing form and selecting Save As. We tend to use that, as it’s easy to start from an existing form, and make small changes when creating new forms. But, as easy as that is, it has the potential to create a big problem.

Read the rest of this entry »

Taxonomies have been around for a very long time. In biology, even before technology evolved, taxonomies were defined to group and structure various organisms based on shared characteristics.

Evolving with technology

With the evolution of technology, the approach has been borrowed, and is now used in structuring data and various materials.

Read the rest of this entry »

Nowadays the toolbox is getting big and heavy. We have some level of overlap between some of the various platforms joined under the Dynamics 365 name, we leverage various features of Office 365, we integrate with other products like SharePoint and OneDrive. And this is just scratching the surface. I mean, really, look at the “new fave kid on the block”, the Power Platform.

And here’s another one for the non-developer: Microsoft Forms Pro. It’s now in public preview.

002-01-MicrosoftFormsPro

Read the rest of this entry »

Had a question today that got me thinking for a moment. Haven’t done any SiteMap tweaking in a long time.

Someone added a new Area to their CRM, using the SiteMap Editor in XrmToolBox. Yet, while all looked somewhat ok, the navigation was not reflecting the changes.

Read the rest of this entry »

I am presenting a session at the Power BI User Group in Toronto on leveraging Power BI in the context of Dynamics 365 Customer Engagement.

The sign-up page is available at:

https://www.meetup.com/Toronto-Power-BI-Meetup/events/248779906/

The session takes place on Wednesday, March 28th. There’s still time to register.

Join us for a night of fun and learning!

One common question when embracing Cloud is the ability to have a hybrid scenario. And with Dynamics 365, the question translates into “Is there a hybrid deployment model?”

The short and dry answer is NO. But, there are some aspects to consider that can make it an overall hybrid solution.

Let’s first look at the supported deployment models for Customer Engagement. Read the rest of this entry »

We’ve all done it in the past, where we started tinkering with the navigation, filtering entities based on permissions, removing entire areas from the navigation, and tinkering with user roles and hiding aspects of the platform.

Well, welcome to a new world of apps. What started with mobile, where “there’s an app for that”, now find it’s home in Dynamics 365 CE also. Microsoft gave us the tone, with the Sales and Customer Service apps, and gave us the tools to roam free.

We can now use the very visual App Designer to create our own very specialized apps. And the beauty, it follows the same configurable model as any other configuration on the platform.

NOTE that, while you have the ability to configure new apps in both a solution file or directly in the core solution, you should really try to stick with using solutions.

Read the rest of this entry »

With all the focus on the Dynamics 365 Customer Engagement naming, the split into Dynamics 365 for Sales and Dynamics 365 for Customer Service, with or without Marketing, and all the licensing implications and additional functional packages, this is a question that came out of the blue and caught me a little off-guard. While I’m still working on a few on-premise instances, all the licensing discussions lately have been around the online model. As such, maybe I haven’t paid enough attention to versioning for on premise, my bad.

Read the rest of this entry »

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MVP Reconnect

Check out my course [Video]

Dynamics 365 Customer Engagement Administration

Dynamics 365 Customer Engagement Administration

Check out my course [Video]

Configuring and Extending Dynamics 365 Customer Engagement

Configuring and Extending Dynamics 365 Customer Engagement

Check out my course [Video]

Getting Started with Dynamics 365 Customer Engagement

Reviewed Book

Implementing Microsoft Dynamics 365 for Finance and Operations

Implementing Microsoft Dynamics 365 for Finance and Operations

Reviewed Book

Microsoft Dynamics 365 Extensions Cookbook

Microsoft Dynamics 365 Extensions Cookbook

Check out my Book

Microsoft Dynamics CRM 2016 Customization - Second Edition

Microsoft Dynamics CRM 2016 Customization - Second Edition

Check out my Book

Microsoft Dynamics CRM Customization Essentials

Microsoft Dynamics CRM Customization Essentials

Check out my Book

Reviewed Book

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